Privacy Policy

Effective Date: July 20, 2026
Last Updated: July 20, 2026

At Chroma Salon ("Chroma," "we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you regarding your personal information.

This policy applies to information collected through our website, online booking system, client intake forms, email, telephone, text messaging, and during your visits to Chroma Salon.

We believe in collecting only the information we need to provide great salon services. We do not sell personal information, build advertising profiles about our clients, or collect information that is unrelated to the services we provide.

Information We Collect

Depending on how you interact with us, we may collect the following information.

Information You Provide

  • Name

  • Email address

  • Telephone number

  • Mailing address (optional)

  • Birthday (optional)

  • Preferred method of communication

  • Marketing preferences

  • Appointment requests

  • Service history

  • Product purchase history

  • Notes related to the services we provide

  • Signed client intake forms and policy acknowledgements

Providing information requested on our client intake form is voluntary. However, certain information may be necessary to schedule appointments, communicate with you, or provide salon services.

We do not intentionally collect medical histories or other sensitive health information as part of our standard salon services.

Information Collected Automatically

When you visit our website, we may automatically collect limited technical information such as:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Time spent on pages

  • General website usage information

This information helps us maintain and improve our website.

How We Use Your Information

We use your information to:

  • Schedule and manage appointments

  • Provide salon services

  • Maintain your client profile and service history

  • Recommend products and services based on previous visits

  • Process payments

  • Send appointment confirmations, reminders, and receipts

  • Respond to questions or requests

  • Mail first-visit thank-you cards

  • Send occasional promotional emails when you have chosen to receive them

  • Maintain business records

  • Help prevent fraud and resolve payment disputes

  • Comply with legal obligations

We use personal information only for the purposes described in this Privacy Policy or as otherwise permitted or required by law.

Cookies and Website Analytics

Our website uses cookies to provide core website functionality and, with your permission, to better understand how visitors use our website.

Necessary cookies are always enabled because they are required for the website to function.

Performance and analytics cookies are used only if you choose to enable them through our cookie preferences.

We currently use:

  • Squarespace website services

  • Google Analytics (with your consent)

We do not currently use advertising or remarketing cookies on our website.

You may accept, decline, or change your cookie preferences at any time by selecting Manage Cookies on our website.

Marketing Communications

If you choose to receive marketing emails, we may occasionally send information about:

  • Promotions

  • Events

  • New products

  • Last-minute appointment availability

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Appointment confirmations, receipts, and service-related communications are not marketing messages.

Sharing Your Information

We do not sell your personal information.

We do not share personal information for cross-context behavioral advertising.

We may share information with trusted service providers that help us operate our business, including providers of:

  • Appointment scheduling and client management

  • Payment processing

  • Website hosting

  • Website analytics

  • Email and text messaging services

  • Information technology support

These service providers may access personal information only as necessary to perform services on our behalf and are expected to safeguard the information they receive.

We may also disclose information if required by law or when reasonably necessary to protect our legal rights, our clients, or the safety of others.

How We Protect Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

Client records maintained within our salon management system are accessible only to employees who require the information to provide services, assist clients, process appointments and transactions, or perform their job responsibilities.

Signed client intake forms are scanned and securely retained electronically. Access to these records is limited to authorized management personnel. Paper copies are securely destroyed after scanning.

While we take reasonable steps to protect your information, no method of electronic storage or internet transmission is completely secure.

Retention of Information

We retain personal information only for as long as reasonably necessary to provide ongoing services, maintain client records, comply with legal obligations, resolve payment disputes, and protect our legitimate business interests. Retention periods may vary depending on the type of information and applicable legal requirements.

Security Cameras

For the safety of our clients, employees, and property, Chroma Salon uses video security cameras within our salons.

Security recordings may be used to investigate safety incidents, theft, fraud, property damage, or other legitimate business purposes.

Your Privacy Choices

Subject to applicable law, you may request to:

  • Access the personal information we maintain about you

  • Correct inaccurate information

  • Update your contact information

  • Request deletion of personal information where legally permitted

  • Withdraw your consent to receive marketing emails

You may also manage your website cookie preferences at any time by selecting Manage Cookies on our website.

Children's Privacy

Our website is not directed to children under 13 years of age, and we do not knowingly collect personal information from children through our website.

When salon services are provided to minors, personal information may be collected from or with the authorization of a parent or legal guardian.

State Privacy Rights

Residents of certain states may have additional privacy rights under applicable law.

If you have questions about your privacy rights or would like to submit a request regarding your personal information, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

When we make material changes, we will update the Last Updated date at the top of this page.

Contact Us

Chroma Salon

PO Box 31009
Seattle, WA 98103

Email: info@chromaseattle.com

Phone: (206) 805-2055